Ordering & Returns

Payment Information

Payment can be in the form of a credit card, check, or money order. For credit cards, we accept MasterCard, Visa, Discover, but not American Express. For customers wishing to place an order with an American Express card, we recommend you visit our affiliate site, TenTea.Com. For those who placed an order and payment is by check or money order, you will receive an email to send payment to:

Ten Ren Tea 419 Eccles Ave. South San Francisco, CA 94080-6232

And include your order number in the memo line of your check or money order. When we receive it, the order will be shipped.


We want our customers to be completely satisfied with their purchases. All products ordered from TenRen.Com may be returned for a full refund or credit towards any other merchandise, less shipping and any used portion, within 30 days of customer receipt.
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